Terms of Service

HEY PRESTO LTD – BUSINESS TERMS OF SERVICE

Last updated: 2026-05-17

1. ABOUT THESE TERMS

These Business Terms of Service (“Terms”) govern access to and use of the Presto platform and related services (“Platform”) provided by HEY PRESTO LTD (“Presto”, “we”, “us”, “our”).

These Terms apply to:

  • dental practices;

  • dental laboratories;

  • and authorised business users acting on behalf of such organisations.

By:

  • registering an account;

  • accepting these Terms;

  • accessing the Platform;

  • or using any Services,
    you agree to be legally bound by these Terms.

2. RELATED DOCUMENTS

The following documents form part of the agreement between the parties:

  • these Terms;

  • the Privacy Policy;

  • the Data Processing Addendum (“DPA”);

  • any onboarding, pricing, or commercial terms agreed separately;

  • and any applicable policies published by Presto.

If there is any conflict:

  1. the DPA shall prevail for data protection matters;

  2. agreed commercial/order terms shall prevail for pricing and commercial matters;

  3. these Terms shall prevail for general platform usage matters.

3. COMPANY INFORMATION

HEY PRESTO LTD
Company Number: 14860154
Registered in England and Wales

Website:
https://heypresto.dental

Contact:
support@heypresto.dental

Registered Office:
Spark, Maindy Rd, Cardiff, Wales, CF24 4HQ

4. DEFINITIONS

“Applicable Law” means all applicable laws, regulations, regulatory requirements, professional obligations, and industry standards.

“Customer” means the dental practice, laboratory, or organisation entering into these Terms.

“Laboratory” means a dental laboratory using the Platform.

“Patient Data” means patient-related information submitted to the Platform by or on behalf of a Customer.

“Payment Processor” means Stripe or another third-party payment provider integrated with the Platform.

“Practice” means a dental practice or dental professional organisation using the Platform.

“Services” means the software, workflows, payment facilitation functionality, communication tools, and related services provided through the Platform.

5. THE PLATFORM AND ROLE OF PRESTO

The Platform enables Practices and Laboratories to:

  • request and manage laboratory quotations;

  • manage pricing workflows;

  • exchange communications;

  • facilitate payment requests;

  • and manage related operational workflows.

Presto provides software and workflow facilitation services only.

Presto:

  • is not a dental laboratory;

  • does not provide dental treatment;

  • does not manufacture dental appliances;

  • does not provide clinical advice;

  • and does not guarantee clinical outcomes.

Practices remain solely responsible for:

  • treatment planning;

  • prescriptions;

  • patient consent;

  • patient communications;

  • clinical decisions;

  • and compliance with professional obligations.

Laboratories remain solely responsible for:

  • manufacturing;

  • appliance quality;

  • warranties;

  • turnaround times;

  • and regulatory obligations relating to laboratory work.

6. ELIGIBILITY AND AUTHORISED USE

The Platform may only be used by:

  • authorised business users;

  • registered dental professionals;

  • authorised laboratory personnel;

  • or persons authorised by a Customer.

Customers must ensure:

  • user accounts are appropriately managed;

  • credentials remain confidential;

  • and access is restricted to authorised personnel.

Customers must not:

  • misuse the Platform;

  • upload malicious software;

  • interfere with security;

  • attempt unauthorised access;

  • reverse engineer the Platform;

  • or use the Platform unlawfully.

Presto may investigate suspected misuse and take appropriate action including suspension or termination.

7. ACCOUNT ADMINISTRATION AND SECURITY

Customers may designate administrative users responsible for managing organisational access.

Customers remain responsible for:

  • activities performed under their accounts;

  • managing permissions;

  • removing former users;

  • and promptly notifying Presto of suspected unauthorised access or security incidents.

8. LABORATORY REQUESTS, QUOTES, AND WORKFLOW

The Platform enables Practices to request quotations and related information from Laboratories.

Quotes, turnaround times, and pricing are supplied by Laboratories and not by Presto.

Unless expressly stated otherwise:

  • quotations are indicative until confirmed;

  • Laboratories determine pricing and availability;

  • and Practices remain responsible for reviewing quotations before approval.

Quotes may expire or change before acceptance.

No contract for clinical treatment or laboratory manufacturing services is formed with Presto through use of the Platform.

9. PAYMENTS AND PAYMENT FACILITATION

The Platform may permit Customers or patients to receive or generate payment links relating to laboratory work or related services.

Payments are processed by third-party Payment Processors including Stripe.

Presto does not itself process payment card data and does not provide regulated payment services unless expressly stated otherwise.

Patients pay the relevant laboratory and/or practice via a Presto-facilitated checkout experience.

Where payments are facilitated through the Platform:

  • Presto acts as a software and payment facilitation layer only;

  • Practices and Laboratories remain responsible for the underlying services;

  • and Payment Processor terms may also apply.

Customers remain responsible for:

  • invoice accuracy;

  • refunds;

  • disputed transactions;

  • chargebacks;

  • tax treatment;

  • and compliance with Applicable Law and card scheme rules.

Presto may:

  • deduct agreed platform fees;

  • deduct processing costs;

  • deduct chargeback amounts;

  • withhold settlement;

  • reverse transactions;

  • or delay settlement where reasonably necessary for fraud prevention, dispute handling, legal compliance, operational risk management, or error correction.

Any settlement, collection, payout, reversal, withholding, or payment timing is subject to the applicable Payment Processor’s rules and the relevant underlying commercial arrangement, and Presto acts solely as a software and payment facilitation layer unless expressly stated otherwise in writing.

A payment is not deemed completed until:

  • confirmed by the Payment Processor; and

  • cleared funds have been received.

10. FEES

Presto may charge:

  • subscription fees;

  • onboarding fees;

  • transaction fees;

  • payment facilitation fees;

  • or other agreed commercial charges.

Unless otherwise stated:

  • fees exclude VAT;

  • fees are non-refundable;

  • and Customers remain responsible for applicable taxes.

Presto may modify pricing upon reasonable notice.

11. DATA PROTECTION

Each party shall comply with:

  • the UK GDPR;

  • the Data Protection Act 2018;

  • and other applicable data protection laws.

Depending on the context, Presto may act as:

  • a data processor;

  • a data controller;

  • or both.

Where Presto processes Patient Data on behalf of a Customer, the applicable DPA shall apply and shall prevail over conflicting provisions of these Terms for data protection matters.

Customers warrant that they:

  • have a lawful basis for processing Patient Data;

  • have provided appropriate notices;

  • and may lawfully submit Patient Data to the Platform.

Customers must not upload unnecessary or excessive personal data.

12. CONFIDENTIALITY

Each party shall keep confidential all non-public commercial, operational, technical, and business information disclosed in connection with the Platform.

Confidential information may only be used:

  • for purposes connected with the Services;

  • or where required by Applicable Law.

13. INTELLECTUAL PROPERTY

All intellectual property rights relating to the Platform remain owned by Presto or its licensors.

Customers retain ownership of their uploaded data and content.

Customers grant Presto a limited non-exclusive licence to use uploaded content solely:

  • to operate the Platform;

  • provide Services;

  • maintain security;

  • improve workflows;

  • and comply with Applicable Law.

14. SERVICE AVAILABILITY AND CHANGES

Presto aims to maintain reasonable service availability but does not guarantee uninterrupted or error-free operation.

Availability may be affected by:

  • maintenance;

  • upgrades;

  • third-party outages;

  • security incidents;

  • or operational changes.

Presto may:

  • modify features;

  • add or remove functionality;

  • update workflows;

  • or discontinue parts of the Services.

15. THIRD-PARTY SERVICES

The Platform may integrate with third-party providers including:

  • payment providers;

  • hosting providers;

  • messaging providers;

  • analytics providers;

  • and workflow providers.

Use of certain functionality may also be subject to third-party terms.

Presto is not responsible for third-party services, outages, or failures.

16. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation;

  • or liabilities that cannot lawfully be excluded.

Subject to the above, Presto shall not be liable for:

  • indirect or consequential loss;

  • loss of profit;

  • loss of revenue;

  • loss of goodwill;

  • loss of anticipated savings;

  • business interruption;

  • or loss of data.

Presto shall not be responsible for:

  • clinical outcomes;

  • treatment decisions;

  • manufacturing defects;

  • acts or omissions of Practices or Laboratories;

  • payment processor failures;

  • chargebacks;

  • inaccurate information supplied by Customers;

  • or third-party disputes.

Subject to this clause, Presto’s total aggregate liability arising from or connected with the Platform or Services shall not exceed the greater of:

  • fees paid by the Customer to Presto during the preceding 12 months; or

  • GBP £5,000.

17. SUSPENSION AND TERMINATION

Presto may suspend or terminate access where reasonably necessary:

  • for security;

  • legal compliance;

  • fraud prevention;

  • operational risk management;

  • breach of these Terms;

  • or misuse of the Platform.

Where reasonably practicable, Presto shall provide notice before suspension.

Immediate suspension may occur where urgent action is reasonably necessary.

Termination shall not affect:

  • accrued rights;

  • payment obligations;

  • or clauses intended to survive termination.

18. FORCE MAJEURE

Presto shall not be liable for delays or failures caused by circumstances beyond its reasonable control including:

  • cyber incidents;

  • internet outages;

  • governmental actions;

  • industrial disputes;

  • natural disasters;

  • third-party provider failures;

  • or power failures.

19. CHANGES TO THESE TERMS

Presto may update these Terms from time to time.

Updated versions shall be published with a revised effective date.

Continued use of the Platform constitutes acceptance of revised Terms.

20. ENTIRE AGREEMENT

These Terms constitute the entire agreement between the parties relating to the Platform and supersede prior discussions relating to the same subject matter.

21. SEVERABILITY

If any provision is held invalid or unenforceable, the remaining provisions shall remain in effect.

22. ASSIGNMENT

Customers may not assign rights under these Terms without Presto’s prior written consent.

Presto may assign its rights or obligations as part of business restructuring, acquisition, or reorganisation.

23. THIRD-PARTY RIGHTS

A person who is not a party to these Terms shall not have rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Terms.

24. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction over disputes arising out of or in connection with these Terms.

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